Returns- Changes
Returns of products are done only following consultation with the electronic shop www.nef-nef.gr (or by email communication at info@homedesign-benetou.gr , or by telephone by dialling 27210 62440) και EXCLUSIVELY in regard to products purchased from the same electronic shop.
Returns can be made within a period of 14 days from the delivery date of your order by the transporter and the products must be in an excellent condition in their original packaging and carry all of their labels. Used or washed products cannot be returned.
The return must be accompanied by a copy of the retail sale receipt.
Upon return of the product, your account can be credited for future use within 6 months or you may receive cash return through your bank account (within 30 days) as of the date of delivery of the return. In this second case it is essential that you include in the return package a note mentioning your bank account number and IBAN number, and the bank to which you wish the money to be returned or advise us accordingly by email.
Discounted or offered items can be changed at the applicable price from time to time and cannot be changed after the discount or offer period expires.
For hygiene reasons we do not exchange or refund pillows.
Procedure for changing a non defective product
Following consultation, you send us the product at your own cost, by a transport company of your choice or by post; it is OBLIGATORY to include the copy of the retail receipt and to mention the reason of the change/return of the product.
The following must be marked on the parcel: To the electronic shop homedesign-benetou.gr,. Aristodimou 95, ΤΚ 24131 Kalamata
In parallel with the return procedure you may place a new order to our electronic shop for the product you wish to acquire. In the comments field, please mention that this is a replacement together with the number of the retail receipt, which you had received for your original order
As soon as we receive the product you have sent us for replacement, will commence the delivery process for the new order.
Procedure for refund for a non defective product
Following consultation you send us the product at your own cost, by a transport company of your choice or by post;
The following must be marked on the parcel: To the electronic shop homedesign-benetou.gr,. Aristodimou 95, ΤΚ 24131 Kalamata Messinias.
Inside the parcel you must include your complete particulars (name, surname, communication telephone number account number , IBAN number , bank). It is OBLIGATORY to include the copy of the retail receipt
As soon as we receive the product you have sent us, the copy of the retail receipt and your complete particulars, shall commence the refund procedure.
The deposit is made within 30 days as of receipt of the product. (the deposit is done at the net sale value of the product without transportation cost).
Defective products
All of our products re checked by specialized personnel of our company befor they are dispatched to you. A strickt quality control is performed, so that you will receive the product at an excellent condition. If despite this you trace any problem, you must immediately send us an email at info@homedesign-benetou.gr, or by telephone by dialling 27210 62440) to describe the problem with the product.